We Are Usually Asked About

  • What is the status of my order?

    Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "order history" section on your account page on the website or the track your order link.

  • Can I change my order?

    We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. To make changes to your order, please reach out to support through the helpdesk.

  • Where do you ship?

    We currently ship in India. For shipping outside of India, please reach out to our support through our helpdesk.

  • How long does it take to ship my order?

    Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order: -India (Metros) – 2-3 Days -India (Non Metros) – 3-4 Days. Any differences in the times given above and any discrepancies with the same will be notified on the order page.

  • What payment methods do you accept?

    You can purchase on our website using a debit or credit card, netbanking, UPI and various wallets. We additionally offer support for PayTM, BHIM UPI etc. You can chose these payment methods at checkout.

  • Which currency will I be charged in?

    We currently only support the following currencies for charging our customers in their local currencies: INR. If your credit or debit card use another currency, then you will be charged in INR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

  • Do you offer 3 or 4 times payment option?

    We accept 3 times payment thank to our partner PayTM.

  • Do you offer fast shipping?

    We offer fast shipping on a select number of cities, for which you can contact the helpdesk for further details. You can select to see fast shipping after having entered your delivery location, if available.

  • How can I track my package?

    Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "order history" section on your account page on the website or the track your order link.

  • What if I'm not home?

    If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose. You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

  • Do you accept returns?

    We do accept returns in respect to the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The return or exchange request is made within 14 days of delivery - The return is made within 7 days of the return or exchange request To ask for a return, please contact our support using our helpdesk.

  • Can I exchange an item?

    We do accept exchanges and they follow the same conditions as returns In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

  • Are returns free?

    Returns within most areas in India are free, given the conditions of defect are met. You can refer to the delivery paper within your package to perform organize your return. Feel free to contact our support agents through our helpdesk for more details.

  • How long does it take to process a return?

    Returns are confirmed within 7 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

  • Do you offer a referral program? How does it work?

    We have created a referral program to thank our customers for referring their friends and family. To refer someone, you will first need to have an account on our online store. After that you can head to your profile page to get your personalized referral link. Any of your friend who decides to place their first order using your referral link will get enjoy a discount. In return you will be credited a discount too for helping us spread the word. For more information, please refer to our referral program terms & conditions.

  • Is there a warranty?

    We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The return or exchange request is made within 14 days of delivery - The return is made within 7 days of the return or exchange request If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.

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